Which channels can sync reviews in AdvanceCM?
Answer:
1- Airbnb
2- Booking.com
3-VRBO
4-Expedia
For Airbnb Bookings, when does the "Review Your Guest" button appear in the Inquiry overlay?
Answer:
It appears for paid bookings imported from Airbnb.
The button is visible for 14 days after the guest's checkout date.
It disappears:
Once the host submits a review.
Or once 14 days have passed since the checkout date.
For VRBO Bookings, when does the "Review Your Guest" button appear in the Inquiry overlay for VRBO bookings?
Answer: The visibility depends on the review status:
If no guest review has been submitted:
→ The host can submit a review up to 180 days after the guest’s checkout date.
If a guest review has already been submitted:
→ The host must submit their review within 14 days from the timestamp of the guest’s review.
After the deadline, the host will no longer be able to post a review.
Which channels support Host-to-Guest reviews?
Answer: Airbnb & VRBO supports Host-to-Guest reviews.
Which channels do not support Host-to-Guest reviews?
Answer: Booking.com & Expedia do not support Host-to-Guest reviews.
How long does it take for a host-to-guest review to be published on Airbnb?
Answer:
If the other party (guest) has already submitted a review:
→ The host's review is published immediately.
If the other party has not yet submitted a review:
→ The review remains hidden until the 14-day review period ends. At that point, both reviews (if submitted) are published simultaneously.
Which channels support review automations in AdvanceCM?
Answer: Currently, review automation can only be done for Airbnb within AdvanceCM.
What type of reviews are automated in AdvanceCM?
Answer: Host-to-guest reviews only
Is AI-generated review content free or paid?
Answer: It is free of charge.
How Review Automation is triggered?
Answer: Several conditions must be met for a review automation to trigger:
1. Trigger Timing
The automation is triggered based on:
Number of days/hours after checkout
Specific channels or rentals
📸 Refer to the highlighted section in the screenshot for setting these conditions.
2. Template Matching
The automation uses a review template that matches the number of stars selected:
In the template creation
In the Inquiry Detail overlay
📸 Please see the screenshots for an example of how the star ratings must align to trigger the correct template.
