The SMS Messaging feature in AdvanceCM allows property managers and staff to communicate efficiently with guests directly within the platform. Whether you need to send booking confirmations or address guest inquiries, the messaging functionality in AdvanceCM provides a centralized, streamlined communication system.
This guide explains how to use the SMS messaging feature in AdvanceCM to enhance your communication workflow and improve guest satisfaction.
First, click on the Settings option in the top navigation bar, then on Message Settings as shown below.
On the Message Settings overlay, locate the SMS option and click on the Subscribe button next to it.
You can also subscribe from Inquiries Inbox as mentioned in below screenshot.
How to subscribe for SMS from the Appstore?
You can also subscribe to Advance Messaging from the Appstore here to use SMS.
How to communicate via SMS with Guest?
When you are responding to guests in the Inquiry Overlay or in the Inquiry Inbox, choose the SMS option from the "Via" drop down as shown in the screenshot below.
You can see a blue icon as shown below if any message is sent or received via SMS.
As always, please contact us with questions any time. We're happy to help.