You can access Incidents Automation Autopilot Wizard from purple color “Autopilot” button
Click the Incidents option in Autopilot overlay and it will open the Autopilot Overlay for Incidents.
Created tab
The first tab you can see on Incident Autopilot Overlay is the Created tab. If Incident is created then you perform below action items:
1- You can set Rental status to Not Ready which means this Rental is not available for bookings yet, until this incident is not resolved
2- You can “Notify guest” via Email by choosing email template while default template will be available pre filled when this toggle is enabled. Guest can be notified on the basis of particular categories of created incident.
3- You can Notify AdvanceCM users via Email by selecting multiple users and once this toggle is enabled then email template will be drafted automatically inside AdvanceCM while you can edit the template or choose any other one by selecting “Template” button
4- You can create a task to fix the Incident and assign it to any user.You can edit the task template while by default required fields will be pre filled once this toggle is enabled. You can create multiple tasks for different users on the basis of different Incident categories.
Critical tab
The second tab you can see on Incident Autopilot Overlay is the Critical tab. If Incident’s severity field is marked as “Critical” then you can perform below action:
1- You can Notify AdvanceCM users via Email by selecting multiple users and once this toggle is enabled then email template will be drafted automatically inside AdvanceCM while you can edit the template or choose any other one by selecting “Template” button
Resolved tab
The third tab you can see on Incident Autopilot Overlay is Resolved tab. If Incident’s status field is marked as “Resolved” then you can perform below action items:
1- You can set Rental status to Ready which means this Rental is available for bookings yet as incident is resolved
2- You can “Notify guest” via Email by choosing email template while default template will be available pre filled when this toggle is enabled. Guest can be notified on the basis of particular categories of created incident.
3-You can Notify AdvanceCM users via Email by selecting multiple users and once this toggle is enabled then email template will be drafted automatically inside AdvanceCM while you can edit the template or choose any other one by selecting “Template” button
On Hold tab
Fourth tab you can see on Incident Autopilot Overlay is On Hold tab. If Incident’s status field is marked as “On Hold” then you can perform below action items:
1- You can set reminder for AdvanceCM Users via Email for specific No of hours.Once this toggle is enabled then email template will be drafted automatically inside AdvanceCM while you can edit the template or choose any other one by selecting “Template” button
2-You can Notify AdvanceCM users via Email by selecting multiple users and once this toggle is enabled then email template will be drafted automatically inside AdvanceCM while you can edit the template or choose any other one by selecting “Template” button
