Booking.com Rates and Additional Guest Pricing

Booking.com uses a unique approach to occupancy-based pricing, which is configured via the Additional Guest Fee in AdvanceCM.

Understanding these concepts will help you troubleshoot rate discrepancies between AdvanceCM and Booking.com.

Key Concepts

• Booking.com calculates maximum occupancy pricing using the Additional Guest Fee set in AdvanceCM.

• Formula for Maximum Occupancy Pricing:
  Nightly Rate + (Additional Guest Fee × Additional Guests)

Example:

A Standard Rate in AdvanceCM has:

• A Nightly Rate of $100

• An Additional Guest Fee of $20 per person over 2 guests, up to 5 guests

Maximum occupancy pricing calculation:
💰 $100 + ($20 × 3) = $160

AdvanceCM will send $160 to Booking.com. Booking.com will then apply discounts for lower occupancy levels (4 guests, 3 guests, etc.).

Here's a sample Standard Rate in AdvanceCM.  Nightly rate is $100, and additional guest fee is $20 per person over 2 people, up to 5 guests.

Troubleshooting Rate Discrepancies

There are several common scenarios that can result in a discrepancy between AdvanceCM and Booking.com.  

If there is a difference between your rates in AdvanceCM and Booking.com, follow these steps:

1. Check your AdvanceCM rate and calculate the maximum occupancy pricing using:
   Nightly Rate + (Additional Guest Fee × Additional Guests)

2. Compare the rates on your Booking.com Rates & Availability Calendar.

3. Identify which scenario below matches your issue and follow the corresponding solution.
   

   

Scenario 1:  Maximum Occupancy Pricing is correct for maximum guests, but incorrect at lower levels of occupancy

Issue:

• The maximum occupancy pricing is correct, but the prices for fewer guests do not match your expected rates.

• This means the Additional Guest Fee is misconfigured in Booking.com.

Solution:

Ask Booking.com to fix the per-guest fee so that occupancy-based pricing matches your settings in AdvanceCM.

Steps to Contact Booking.com:

1. Go to Booking.com Extranet Inbox.

2. Select "Booking.com Messages", then choose "See Contact Options".

3. Under "Rates & Availability", select "Create/adjust rates and prices".

4. Click "See all contact options", then choose to send a message or call.

   

Sample message to request occupancy-based pricing:

Scenario 2:  Maximum Occupancy Pricing shows up at the lowest level of occupancy in Booking.com

Issue:

• The maximum occupancy rate appears even when only one guest is booking.

• This means Booking.com already applies an Additional Guest Fee, causing a duplicate charge.

Solution:

Disable the Additional Guest Fee in AdvanceCM.

Steps to Fix in AdvanceCM:

1. Navigate to the Rates Settings tab for the rental.

   

2. Select "Ignore for Booking.com" to remove the Additional Guest Fee.

3. Push rates to Booking.com again.

Scenario 3:  Booking.com shows a different number for maximum guests or minimum guests.  

Issue:

• The number of maximum or minimum guests shown on Booking.com does not match AdvanceCM.
  

Solution 1: Adjust in AdvanceCM

1. Update the minimum and maximum guest count in AdvanceCM to match Booking.com.

2. Push rates from AdvanceCM to Booking.com.

   

Solution 2:

Request a Fix from Booking.com

If the issue persists, request that Booking.com manually adjust the maximum and minimum guests to match AdvanceCM.

Steps to Contact Booking.com:

1. Go to Booking.com Extranet Inbox.

2. Select "Booking.com Messages", then choose "See Contact Options".

3. Under "Rates & Availability", select "Create/adjust rates and prices".

4. Click "See all contact options", then choose to send a message or call.

   

   Here's a sample message you may want to send Booking.com to request occupancy-based pricing: