Whatsapp Messaging feature in AdvanceCM allows property managers and staff to communicate efficiently with guests directly within the platform. Whether you need to send booking confirmations or address guest inquiries, the messaging functionality in AdvanceCM provides a centralized, streamlined communication system.
This guide explains how to use the Whatsapp messaging feature in AdvanceCM to enhance your communication workflow and improve guest satisfaction.
First, click on the Settings option in the top navigation bar, then on Message Settings as shown below.
On the Message Settings overlay, locate the Whatsapp option and by default it will show Subscribed and you do not need to connect any thing for Whatsapp in Message Settings.
Similarly you can Connect Whatsapp in Inquires Inbox .When you are responding to guests in the Inquiry Overlay or in the Inquiry Inbox, choose the Whatsapp option from the "Via" drop down as shown below and click on Connect Now.
it will open popup with option to add Guest Phone No if it is not already saved in guest details.
Enter Whatsapp No and click Connect Whatsapp Now button and it will open Welcome Message popup to send to Guest via Whatsapp. You can choose to send now or skip as mentioned in below screenshot.
Whatsapp Templates
You can see Whatsapp Templates in the text editor when you click on the "Via" (red envelop icon) hover on Whatsapp option, it loads drop down option to choose from Pre defined templates
On hovering Whatsapp option it shows "Send Predefined Message" option
Click on Send Predefined Message option and it will load templates list defined below. Choose your desired template and clicking Send button will send this message on Whatsapp Number of guest.
1- Whatsapp conversations can only be started with pre-defined templates by Property Managers or using Welcome Message template. If a property manager starts the conversations with any other message, e.g. "Test Message", this message will not be received by guest. Once guest has received the pre-defined message, once the guest replies to that message, both parties can then freely communicate without the requirement of any templates. For more information, please visit the FAQ section.
2- Whatsapp has 24- hours session window which means if Property Manager has sent a pre defined template to guest and guest did not responded back within 24 hours then Property Manager needs to send another pre defined template as Whatsapp message to restart the conversation with guest. Learn more
You can see the Whatsapp icon as shown below if any message is sent or received via Whatsapp.
As always, please contact us with questions any time. We're happy to help.