When connecting your Booking.com account to AdvanceCM, there are a few important steps to follow to ensure a smooth setup.
AdvanceCM provides a Booking.com connection wizard that helps guide you through the process. Each completed step will display a ✅ green checkmark to indicate success.
Step 1: Connect Booking.com to AdvanceCM
This is a multi-step process, and many users mistakenly skip the first or final steps. Carefully follow each step below to ensure a successful connection. Please read the detailed connection instructions carefully and be sure to follow all steps.
In Booking.com Extranet (https://admin.booking.com):
Log in to your Booking.com Extranet.
Navigate to Property > Account > Connectivity Provider.
Select Tokeet as your Channel Manager.
Booking.com will send an email to AdvanceCM to approve the connection.
Once approved, Booking.com will send you a confirmation email stating that the connection is now active.
Step 2: Connect Your Booking.com Property in AdvanceCM
Once your Booking.com account is connected, complete the following setup in AdvanceCM:
1. Add Your Property ID
Go to Channels > Add Channel.
Select Add under Booking.com.
Follow the connection wizard and follow the steps until you need to add your Property ID.
Enter your Booking.com Property ID.
2. Link Your Booking.com Property to an AdvanceCM Rental
Once linked:
✅ New bookings and hold events created in AdvanceCM will be automatically pushed to Booking.com.
✅ Bookings made on other connected channels will sync with Booking.com.
3. Import Existing Bookings from Booking.com
AdvanceCM will import all current and future bookings from Booking.com.
Past bookings will not be imported.
Guest email addresses will not be accurate for imported bookings due to Booking.com’s data restrictions. You must manually update email addresses in AdvanceCM using the details from Booking.com.
Only guest email addresses from new bookings made after the connection will be available.
Step 3: Push Rates and Availability to Booking.com
1. Push Rates from AdvanceCM to Booking.com
Before pushing, make sure your rates are correctly set up in AdvanceCM.
Rates in AdvanceCM will overwrite Booking.com rates completely.
If you want Booking.com rates to differ from other channels, create a separate Rate Category in AdvanceCM just for Booking.com.
Please refer to this help article for best practices on setting your rates for Booking.com.
2. Push Availability from AdvanceCM to Booking.com
Verify that your AdvanceCM calendar is up to date.
AdvanceCM will automatically sync new bookings and hold events to Booking.com, blocking those dates.
Troubleshooting: If availability is not updating, try adding a temporary hold event in AdvanceCM with the Confirmed status. Once the connection is established, you can remove the hold event.
For more details, check out our Hold Events help guide.
Best Practices for Rate & Availability Synchronization
Synchronizing Rates
Ensure that AdvanceCM rates are complete and accurate before pushing to Booking.com.
If you need different rates for Booking.com, create a dedicated Rate Category in AdvanceCM and map it to Booking.com.
Rates do not auto-update—they must be manually pushed from AdvanceCM. This ensures that changes are reviewed before being sent to Booking.com.
Synchronizing Availability
Availability updates are automatic once the connection is complete.
Any new bookings or confirmed hold events in AdvanceCM will be sent to Booking.com, blocking those dates.