Reviews Automation in AdvanceCM is designed to streamline how host/property managers automatically submit reviews to guest to build a stronger online reputation with less effort.
Supported Channels for Automation
Currently, reviews automation is only supported for Airbnb Bookings
How we can access Reviews Automation?
Automations Module
From your AdvanceCM dashboard, click the Automations menu option from top menu bar
Click Reviews from Auto Create button
Reviews Module
From your AdvanceCM Dashboard, click the Reviews icon in the left navigation menu.
Click the Automation button in right side above the Reviews List View
It will open Automations Overlay with already created reviews automation and with option to create new Review Automation
Once user clicks on Add Automation button, it opens overlay for setting up fields for Review Automation. You can select Automation name and then choose duration for when to send the review.
For example if user wants to send review to guest after 2 days and 2 hours of checkout then choose days= 2 and hours= 2.
Next important step is to choose template for review which will be sent to guest.
P.S: You can create New Template OR use AI Generated review toggle to generate AI based review if you are already subscribed for Artificial intelligence Application in Tokeet Appstore.
How to setup Review automation template?
There are multiple ways to setup review automation templates.
Method 1: Go to templates module and click Review template option as mentioned in below screenshot
It will open Template Overlay with options
Template Name
Assign Booking rating (Five Stars), this value will be used for matching with Inquiry detail overlay stars rating
Data Dictionary option
Template Body
Method 2: Go to Reviews Module and click Automations button option as mentioned in below screenshot, this will take you to Review Automation overlay and you can create template or choose existing template.
Method 3: Go to Automations Module and choose Reviews option as mentioned in below screenshot ,this will take you to Review Automation overlay and you can create template or choose existing template.
When & How Review Automation will be triggered?
There are few steps which should be executed in same order to execute the Review Automation successfully.
Create Review Automation under Automations module as mentioned in above section
Go to Inquiries detail Overlay for Airbnb bookings and you can see five stars, you can select your desired number of stars being Airbnb Host.
All new bookings will automatically receive a 5-star rating.
It will open one popup for you and you can setup different categories stars, comments and choose Category tag as well. (All category tags are coming from Airbnb) Select all values and click Save button to save the automated reviews criteria.
Now if stars selected on inquiry detail overlay matches with any review automation's template's stars count then that particular review automation will be triggered.
As always, please contact us with questions any time. We're happy to help.