Managing multi-unit rentals in AdvanceCM allows you to link multiple sub-units to a main unit, helping you streamline availability, pricing, and bookings. This FAQ provides answers to common questions about how main unit and sub-unit relationships work, how bookings and rates are handled, and how availability is pushed to OTAs like Booking.com and Airbnb.
If you're new to multi-unit rentals, we recommend reviewing our detailed help articles linked throughout this FAQ.
Multi-Unit Rentals FAQ
What is the difference between main unit and sub-unit rentals?
A: You can explore the differences in detail in this help article.
Can we create bookings for main unit rentals?
A: You can create a booking for a main unit, but it will not be assigned to the main unit itself. Instead, it will be assigned to a sub-unit based on the selected priority rule. Learn more about priority here.
Can we create bookings for sub-unit rentals?
A: Yes, you can create bookings for sub-units.
Can we create rates for main unit rentals?
A: Yes, you can create rates for main unit rentals in all cases.
Can we create rates for sub-unit rentals?
A: No, you cannot create rates for sub-unit rentals.
What happens to an existing booking or hold event when a rental is converted into a main unit rental?
A: The booking will remain on the main unit as it is. Nothing will appear on the sub-units, but all sub-units under this main unit will become unavailable for new bookings for those dates.
If a sub-unit rental has a hold event or booking from June 10th to June 11th, what will appear on the main unit rental calendar for those dates?
A: On the main unit, the availability count will be displayed (e.g., 1/3), meaning that out of three sub-units, one is booked for those dates.
Is the user charged only for the main unit in AdvanceCM billing?
A: No, billing applies to both main and sub-unit rentals under the same terms and conditions.
If a booking or hold event exists on one sub-unit, will it reflect on the other sub-units in the same multi-unit relationship?
A: No, the booking or hold event will not appear on other sub-units in the same multi-unit relationship.
Can we delete or edit a multi-unit relationship once it is created?
A: Yes, you can delete or edit the relationship by clicking the "Action" menu of the main unit rental in the Rentals module.
Can a main unit rental have multiple sub-units connected?
A: Yes, a main unit rental can have multiple sub-units connected.
Can a sub-unit rental be connected to more than one main unit rental?
A: No, a sub-unit can only be connected to one main unit rental.
What happens if a multi-unit relationship is removed?
A: All multi-unit and sub-unit labels will be removed from the calendar and rental modules. Each unit will function as a standalone rental without any multi-unit restrictions.
Will main unit rental rates be applied to sub-unit rentals?
A: Yes, sub-unit rentals will inherit the rates of the main unit.
After a multi-unit rental relationship is established, what happens to old bookings and hold events for the main rental unit?
A: Old data will remain visible on the main unit but will not appear on sub-units.
After a multi-unit rental relationship is established, what happens to old bookings and hold events for sub-unit rentals?
A: Old bookings and hold events will remain linked to their respective sub-units.
Is there any impact on AdvanceCM websites due to a multi-unit rental relationship?
A: No, all units will still be treated as separate rentals on websites.
Is there any impact on Webready, Rategenie or Automata due to a multi-unit rental relationship?
A: No, all units will still be treated as separate rentals on all other applications.
Is there any impact on Webready, Rategenie or Automata due to a multi-unit rental relationship?
A: No, all units will still be treated as separate rentals on all other applications.
Availability & Rate Push to OTAs
What happens to availability updates for Booking.com?
A: The "Rooms to Sell" count will be updated accordingly. For example, if a user has two sub-units and one is booked, the Booking.com portal will display "rooms to sell" as 1.
What happens to availability updates for Airbnb?
A: The available_count will be updated accordingly. If a user has two sub-units and one is booked, the availability logs for Airbnb will show available_count = 1.
What happens to availability updates for Expedia?
A: The "inventory count" will be updated. If a user has two sub-units and one is booked, Expedia will show "inventory count" as 1.
What happens to availability updates for VRBO?
A: Multi Unit feature is not supported yet for VRBO
What happens to availability updates for Agoda?
A: The allotment will be updated accordingly for Agoda. If a user has two sub-units and one is booked, the agoda will show allotment count=1.
What happens to availability updates for GVR?
A: Multi Unit feature is not supported yet for GVR.
What happens to availability updates for Holidu?
A: Multi Unit feature is not supported yet for Holidu.
What happens to availability updates for Marriot?
A: Multi Unit feature is not supported yet for Marriot.
What happens to availability updates for Trip.com?
A: Multi Unit feature is not supported yet for Trip.com.
What happens to availability updates for Tiket?
A: Multi Unit feature is not supported yet for Tiket.
Can we push rates from the main unit rental to OTAs?
A: Yes, rates from the main unit rental will be pushed to OTAs.
Can we push rates from sub-unit rentals to OTAs?
A: No, only the main unit rental is connected to the API channels, so rates will only be pushed from the main unit.
Additional Features & Settings
What is the purpose of the sub-unit "Status" field, and how does it work?
A: The status field allows you to activate or deactivate a sub-unit. A deactivated sub-unit will NOT be available for booking in the multi-calendar or rentals module.
What are the differences between Parent-Child and Multi-Unit features?
A: You can explore the differences in detail in this help article.