AdvanceCM now supports the Expedia Messaging API, allowing you to send and receive guest messages from Expedia bookings directly inside your Unified Inbox. This integration helps property managers manage communication more efficiently without needing to log in to the Expedia Partner Portal.
What Is the Expedia Messaging API?
The Expedia Messaging API allows two-way communication between property managers and guests for all Expedia Group reservations.
With this integration:
Incoming guest messages appear directly in the AdvanceCM Inbox
You can reply to Expedia guests from AdvanceCM
Every message syncs instantly with your Expedia account
No need to switch between systems
This helps centralize guest communication and reduce response delays.
📩 How Expedia Messaging Works in AdvanceCM
1. Automatically Appears in Inbox
Once the Expedia channel is connected via the Channels module:
Any message sent by an Expedia guest will appear in your Inbox → Messages tab.
Each Expedia conversation is tagged with:
Source: Expedia
2. Two-Way Messaging
You can reply directly from the message thread in AdvanceCM.
Your replies will be delivered to the guest through Expedia automatically.
3. Booking Details Are Linked
Messaging threads are connected to the corresponding reservation, so you can see:
Guest name
Booking ID
Reservation dates
Payment & rental details
All in one place.
Notes and Limitations
All messages are sent in plain text only. Formatting such as bold text, images, or rich content is not supported by Expedia messaging.
Links sent to Expedia guests must be opened in a web browser. Guests may need to copy and paste the link into their browser to view the associated content, as links may not open directly within the Expedia app.