The Incidents Module in the AdvanceCM Mobile App helps you track and manage unexpected issues at your properties—such as guest complaints, maintenance problems, safety concerns, or property damage. With real-time mobile reporting, your team can respond quickly and ensure incidents are properly documented and resolved.
Incidents List View
You can access the Incidents Module from the left-side menu in the app, under the Operations option.
Here, you will see a list of incidents.
Incidents Search bar
Tap the Search icon to locate incidents by typing the incident name in the search field (as shown in the screenshot below).
Incidents Search Filters
Tap the Filters icon to search using various criteria. Select the required fields and click Apply to filter the results.
Create a New Incident
Tap the blue icon in the Incidents List View.
Click on Add Incident.
Fill in the required fields and click Save to add the new incident.
Incidents Detail View
Tapping on any incident from the list opens the Incident Detail Overlay, which includes the several tabs.
You can slide across the tab bar to see all available tabs.
Available Tabs:
Details - General information about the incident including the name, status, severity, rental, description and created date.
Tasks
All tasks associated with this incident will appear here.
Custom Attributes - view any custom attributes that were created for across your account modules.
Comments
All comments related to this incident will be listed here.
Logs
All activity logs related to this incident will be shown here.
Additional Incident Options:
The Actions icon also provides you with options that you can perform for that incident: